Bespoke Music on Hold

More and more Businesses are now investing in a bespoke ‘Music on Hold’ system. 

Studies show that while 70% of callers will remain on hold for over a minute, 60%, if left unattended for too long, will lose interest and hang up.

No business can afford that. 

The solution is to keep your callers entertained and informed whilst reassuring them that they haven’t been forgotten.

If you’d like to increase customer satisfaction with music on hold, we can help! With a wide ranging music selection with assisted professional script writing at an affordable low price – you wouldn't want to miss out!

Here at National Telecom, we can create music on hold services to transform your caller experience - to find out more and listen to a few examples, take a look at our website: http://www.national-telecom.com/music-on-hold.html

Business Start-up Plan

Not every business owner can pay over the odds to get their business up and running – we understand that, so here at National Telecom we came up with an amazing idea that you wouldn't want to miss out on…

This includes the state of the art horizon based telephone system which includes features such as call recording, auto attendant and call divert. You will get lightning fast broadband with speeds of up to 80 Mbps. This deal is available with no lease, no capital outlay and no rental! With this deal you can also receive free handsets with allocated 4,000 free minutes per handset with an easy to use interface.

But we haven’t finished yet – when setting up a new business, we know that a lot of money is spent on marketing which can leave you feeling as if you have holes in your pockets, so this is where we step in!

Our start-up business plan includes the creation of a free 3 page website with free web hosting. We also offer free social media page set-up for the popular websites; Facebook, Twitter and LinkedIn.

To ensure it’s easy for customers/clients to contact you, it’s important to make your business memorable and recognisable to the public so we’re giving you a choice of essential free 0330 numbers which can appear on your business website and advertising. 

However, if you’d prefer a geographical/non-geographical number, we can help with this too! Also, we can give you free e-mail account set-up for your staff.

Take a look at this example:

1 handset option –

Monthly Line Rental	£14.20
1 Handset (4,000 free minutes per month)	£12.52
Broadband Converged	£54.60
Free 3 Page Website & E-mail Set-up	Inclusive
0330 Numbers	Inclusive
Social Media Page Set-up	Inclusive
Free Website Hosting	Inclusive
Management Fee	£20.00
TOTAL FIXED MONTHLY COST INC. VAT	£121.58

3 handset option –

Monthly Line Rental	£14.20
3 Handsets (12,000 free minutes per month)	£37.56
Broadband Converged	£54.60
Free 3 Page Website & E-mail Set-up	Inclusive
0330 Numbers	Inclusive
Social Media Page Set-up	Inclusive
Free Website Hosting	Inclusive
Management Fee	£20.00
TOTAL FIXED MONTHLY COST INC. VAT	£151.63

To get your hands on this great deal for new businesses, contact us today on +44 (0) 33 0003 0003 or visit our website at http://www.national-telecom.com/new-business.html

Apple’s New Operating System Will Help Protect Your Eyes at Night

Apple’s new operating system is said to introduce a new feature called “Night Shift” to protect your eyes at night. Studies show that exposure to bright light can affect your body clock and make it harder for you to fall asleep. 

The feature allows users to configure the display to warmer colours at night to make it easier to look at the screen, Night Shift uses your devices clock and location to determine the sunset.

The operating system is also said to include features such as TouchID for the Notes app and a new app for the Classroom which is aimed at teachers and administrators.

What are your thoughts on the Night Shift feature? 

Clear Call Rates for Everyone!

Every single day people are calling service numbers beginning with 08, 09 or 118 - but do you really know the cost of calling these numbers? It could be over £2 per minute!

That has now been changed! UK calling has been made clear to understand so you know how much it’s going to cost you to call one of these numbers – no unexpected charges, just happy faces!  

To find out more about UK Calling – take a look at this link http://www.ukcalling.info/ or visit www.national-telecom.com  

Top Tips to BOOST your Broadband!

You’re sat at your desk, twiddling your thumbs, for the past ten minutes you've been glaring at the loading bar whilst waiting for your e-mails to appear. We've all been there… there’s nothing more annoying than slow broadband!

Can you believe that loss of productivity costs the UK economy a massive £11bn a year?!

72% of people in the UK use the internet as part of their job… it’s fair to say we’d be pretty stumped without it!

There are some external factors, that can’t be controlled, which could affect how reliable your broadband is – such as weather conditions and distance from the phone line exchange etc.   

However, we have some top tips on how to improve your routers performance and reliability:

Central –

Your router should be placed in a central location for the area it aims to provide to. If your router is tucked up alongside a wall or large objects, this is likely to obstruct your connection. The closer the router is to these large objects, the more it’ll interfere with the signals – giving you a less consistent service.

Antenna –

Most antennas provided with routers are intended to spread the signal around, as they’re multi-directional. The most effective place for your router may not be the most convenient, if there’s various objects surrounding your router then much of the signal is being misdirected and wasted. If you think that obstruction may be a problem then it’s time for a new antenna with a more focused output!

Wi-Fi Repeater –

If you can’t have your router as close as you need it to be, it’d be a good idea to install a wireless repeater. A wireless repeater expands the range of your existing signal without the need to move your router. Wireless repeaters are used by a lot of businesses who say that the repeater has made a big difference to their connectivity!

Wi-Fi Extender –

The Wi-Fi extender increases the Wi-Fi range in your premises, it is a plugged into an electricity socket, and it works by capturing your existing signal and then retransmitting it.

Upgrade your broadband package! –

If you need lightning fast broadband for your business, we have the solution! With our super-fast fibre broadband you can be sure to have a reliable and consistent connection with download speeds of up to 80 Mbps! Get in touch with us today and see how we can help you!

Take a look at our website - www.national-telecom.com or call our friendly team for expert advice on +44 (0) 33 0003 0003

What is VoIP?

Have you ever used an app such as WhatsApp or Facebook messenger to make a phone call? Then you have used VoIP before – a lot of people have used IP telephony without realising! 

VoIP stands for ‘voice over internet protocol’ and in simple terms it means voice transmitted over a digital network.

Often referred to as IP telephony, VoIP uses Internet protocols to make enhanced voice communications which offers many benefits, such as greater flexibility, scalability and lower call costs. VoIP allows you to make calls over the internet, those calls are usually free or very low cost. It can take months to install a standard ISDN line – however, a cloud-based system can achieve this almost instantly at a much lower cost.

To make a VoIP call, you need a high speed broadband connection and you can either use a soft-phone on your PC/laptop or a purpose built VoIP telephone. Using a VoIP service allows you to call anyone, anywhere on any type of network – the call quality of a VoIP phone will sound identical to an ordinary telephone call, the voice quality is crisp and clear.

VoIP allows your business to be more flexible. If you travel often, VoIP would be great for you – your telephone service can be used wherever you travel as long as you have access to a high speed internet connection, your computer doesn't have to be turned on to make the calls - however, your broadband needs to be active.

Got a question? Speak to our friendly customer services team on +44 (0) 33 0003 0003 or visit our website for more information www.national-telecom.com

Business Start-up Plan

Not every business owner can pay over the odds to get their business up and running – we understand that, so here at National Telecom we came up with an amazing idea that you wouldn't want to miss out on…

This includes the state of the art horizon based telephone system which includes features such as call recording, auto attendant and call divert. You will get lightning fast broadband with speeds of up to 80 Mbps. This deal is available with no lease, no capital outlay and no rental! With this deal you can also receive free handsets with allocated 4,000 free minutes per handset with an easy to use interface.

But we haven’t finished yet – when setting up a new business, we know that a lot of money is spent on marketing which can leave you feeling as if you have holes in your pockets, so this is where we step in!

Our start-up business plan includes the creation of a free 3 page website with free web hosting. We also offer free social media page set-up for the popular websites; Facebook, Twitter and LinkedIn.

To ensure it’s easy for customers/clients to contact you, it’s important to make your business memorable and recognisable to the public so we’re giving you a choice of essential free 0330 numbers which can appear on your business website and advertising. 

However, if you’d prefer a geographical/non-geographical number, we can help with this too! Also, we can give you free e-mail account set-up for your staff.

Take a look at this example:

1 handset option –

Monthly Line Rental	£14.20
1 Handset (4,000 free minutes per month)	£12.52
Broadband Converged	£54.60
Free 3 Page Website & E-mail Set-up	Inclusive
0330 Numbers	Inclusive
Social Media Page Set-up	Inclusive
Free Website Hosting	Inclusive
Management Fee	£20.00
TOTAL FIXED MONTHLY COST INC. VAT	£121.58

3 handset option –

Monthly Line Rental	£14.20
3 Handsets (12,000 free minutes per month)	£37.56
Broadband Converged	£54.60
Free 3 Page Website & E-mail Set-up	Inclusive
0330 Numbers	Inclusive
Social Media Page Set-up	Inclusive
Free Website Hosting	Inclusive
Management Fee	£20.00
TOTAL FIXED MONTHLY COST INC. VAT	£151.63

To get your hands on this great deal for new businesses, contact us today on +44 (0) 33 0003 0003 or visit our website at http://www.national-telecom.com/new-business.html